AGR汽修Kitchener店诚聘全职service advisor, $18/hour起

AGRkitchener

AGR(Active Green+Ross)汽修连锁有近50年历史，在安省拥有近百家门店.Kitchener店位于Ottawa&King路口, 业务涵盖汽车日常维护、维修及各大品牌轮胎的销售与安装服务。
现诚聘1名前台服务顾问。
基本要求：
1. 英文流利
2. 有1年以上销售服务经验(must)
3. 有1年或以上汽修行业经验(preferred)
4. 专科以上学历
5. 个性开朗，熟练的沟通技巧

报酬福利：
1. 薪资 ￥18-25/hour，全职每周40-44小时，工资每2周发放
2. 试用期后公司提供额外的集团员工商业保险
3. 试用期后有绩效奖金方案
4. 其他员工福利

入职时间：ASAP

有意者请发简历至
activegreenross1227@gmail.com,
or 1227@activegreenross.com
也欢迎推荐给合适的朋友申请！

工作内容如下：
Job description

We are looking for:

The candidate who loves to work with people and ensure they receive exceptional customer service.

The candidate must have the ability to clearly communicate with our customers regarding repairs to their vehicle in an honest and ethical manner.

The candidate will be working with customers to schedule service work, prepare quotes and communicate any additional service needed.

The candidate should have excellent customer service, interpersonal, and communication skills as well as a strong understanding of automotive technology and of the automotive industry.

The candidate need commit to our mission of providing the highest level of customer service with integrity and excellence.

Job duties include:

• Greeting customers and scheduling service appointments.
• Addressing customer concerns and comments.
• Providing price estimates of tires over phone/email with follow-up.
• Creating work orders and descriptions of problems and repairs
• Consulting with mechanics regarding necessary repairs and possible alternatives.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on potential cost savings.
• Managing and overseeing the shops workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are correct/available when needed.
• Administration duties as assigned