BMO Financial Group 请 Fraud Analyst

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公司: BMO Financial Group
职位: Fraud Analyst
工作内容

• ·
  Analyze fraudulent accountbehaviour/transactions to determine root cause of losses and perform analysison customer account to identify potential fraudulent operations, understandingthe various systems across North America Payments and the correspondinginformation available to ensure the appropriate evidence is obtained anddocumented.
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  Provide excellent customer service in line withdesired customer experience, locating / contacting customers/branches andadvising them of incidents and providing them with information/instruction asnecessary, following standardized script(s) as needed.
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  Prepare fraud incident reports identifying typesand linkages to ensure accurate documentation to substantiate case and providecritical information assessments to Fraud Investigations/Corporate Security asrequired.
• ·
  Provide detailed, effective input to MIS, foranalysis and reporting on information from assigned systems (CounterfeitDetection System, Kiting Management system, Fraud Detection Systems,Application Fraud system, EMT Detection System – and new ones as they evolve)for the purpose of analyzing and detecting unusual or fraudulent activity oncustomer accounts.
• ·
  Contribute to problem and event managementefforts as required, working with team members to ensure resolution iscompleted as quickly and efficiently as possible.
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  Support effective utilization of fraud detectionsystems, tools and reports to prevent, detect and manage fraud losses byparticipating in ongoing training to develop and maintain knowledge, skills andcapability.
  

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